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About R/GA

R/GA is a global digital innovation agency specializing in digital product development, brand transformation, media, and communications for major companies. We are on a mission to help companies grow by enabling them to change, across their business, the experience they offer and the campaigns that take them to market. 

Our work tends to be a fusion of what we call Stories and Systems: the narrative and the design, technology and the interface working together. R/GA is a brand but it's also a collective of atypical outsiders and misfits who drive everything we do through bold creativity and bright, strategic thinking.

About the role

R/GA’s Talent Team approaches people strategies the way R/GA approaches work for our clients. We are creative, technology driven, human centered and innovative - we make things happen. As a global company with over a dozen offices worldwide, we push our business forward, while solving challenges of scale in an ever-evolving industry. 

The Talent Experience Associate's areas of responsibility will include generalist support and execution of daily operational tasks, as they collaborate with other team members to assure the operational excellence of the BA-based Talent Experience team. 

The Associate will own a range of operational activities throughout the employee experience lifecycle, such as global time off management, new hire processing and other data entry driven activities within the Talent Experience team. Reporting into the Talent Experience Manager, the Associate's primary focus is to support the global Talent team with daily operations and deliver an excellent employee experience.

Here’s what you should know if you want to be an Associate, Talent Experience at R/GA:

On any given day you might

 

  • Support Talent team members in facilitating effective business operations.
  • Respond to employee questions regarding benefits, payroll and time off.
  • Issue Resolution and Troubleshooting.
  • Create FAQs and training material for online platforms.
  • Global time-off management.
  • Maintain employee records in online systems.
  • Identify and resolve data quality or process issues.
  • Attend team meetings and collaborate with the US-based Talent Team.
  • Process new hire paperwork.
  • Create legal employment documents from templates.

 

The ideal person

  • Clear inclination towards working in the intersection between technology and people.
  • Demonstrated ability to learn new information quickly.
  • Strong customer service skills and the ability to provide world-class service to employees at all levels.
  • Solution-focused and able to proactively identify potential issues.
  • Strong written and verbal communication skills.
  • Ability to maintain confidentiality and handle sensitive data.

 

You bring

  • At least 1+ years' experience of human resources/business or related experience.
  • Bachelor's degree in Human Resources, Business Management or Finance (or equivalent experience)
  • Strong MS Office skills (PowerPoint, Excel, Word) and Google Drive for Work are required
  • Proficiency in English (Written & Verbal).

 

Diversity

No matter who you are, where you’re from, who you love, follow in faith, disability (or superpower), status, ethnicity or the gender you identify with (please do tell us your pronouns), you're welcome at R/GA. If you have any requests or requirements to support you throughout any interview process, please let us know.