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We are looking for a Senior Experience Designer to join our Tokyo team. We believe in experiences that create a more human future and bring us closer together.


Our Experience Design team creates elegant and intuitive experiences that people love. They know how a product should look, feel and work, and understand what customers need and want in both digital and physical worlds. They work seamlessly in a collaborative environment and cross-pollinate ideas from an array of disciplines. They communicate their ideas clearly and inspire those around them.  

Please include a link to your portfolio in order to be considered.


On any given day you might

  • Create evolved and futuristic experiences that better our world
  • Conduct research, interviews, design explorations, and strategic analysis
  • Identify and understand the client business context, demands and opportunities
  • Uses qualitative and quantitative data and insights to inform design decisions
  • Contribute to the definition scope and phasing of project timelines
  • Facilitate workshops with various teams and stakeholders
  • Provide deliverables including proof of concept, wireframes, flows, personas, service blueprints and prototypes
  • Present work to internal teams and clients
  • Track and monitor progress on development and quality of the experience


The ideal person

  • 5+ years’ experience in Experience and/or Service Design 
  • Has successfully launched projects that demonstrate strategic, conceptual and creative thinking
  • Is a self-starter who will bring out-of-box ideas and fresh approaches to projects
  • Understands customer needs, motivations and behaviors and translate them into actionable deliverables
  • Understands interactive experiences, channels, and design principles
  • Is up to speed on emerging technology
  • Is exceptionally organized and able to switch between different projects in a fast-paced environment
  • Is a natural collaborator and comfortable working directly with clients 
  • Exemplifies grace under pressure
  • Has exceptional presentation skills
  • Fluent in Japanese and English
  • Proficiency in the Sketch, Figma, Adobe CS, Invision and Protopie



  • Social Insurances
  • Group Life Insurance
  • Relo Club membership
  • Tuition Assistance Program
  • Free online group Japanese lesson


Holiday/Working Hours

  • Holiday: Saturday, Sunday, National holidays
  • Year End Holiday: December 30 – January 4
  • Paid Annual Leave: 15 days for the first year
  • 5 Summer Days
  • 5 Sick Leaves
  • Working hours 9.30am - 5.30pm